I live in Seattle, WA and needed to send condolences to a dear friend in New York. I chose Blue Water after a google search and also due to proximity and quick overview of their site/ reviews. I was unfamiliar with sending flowers from such a distance and felt uneasy. However Blue Water did a fantastic job with follow ups after my online order. First, I received a confirmation email promptly. The next day (the day scheduled for delivery), I received another email with an actual picture of the flower saying it was ready to go. That was a critical follow up and loved it! My friend did ending up receiving it. This was a sensitive/sentimental 'gift' and Thank you Blue Waters for making this a seamless process. All the way from Seattle!